Frequently Asked Questions

  • Simply click any of the links to sign up and answer a few simple questions about your pet. Then provide your credit card information. You won’t be charged until day 30.

    If you choose to cancel before your free trial is up, you won’t be charged.

    Once you have signed up, we will provide you with your login to the Chicken Soup for the Soul WholeHeart Pet portal via email. From there you can book unlimited vet calls - 24 hours a day, 7 days a week, 365 days a year.

  • Members can add up to 6 pets under one WholeHeart Pet Virtual Vet membership.

  • Our team of licensed veterinarians is able to assist with cats and dogs.

  • Our team is available 24 hours a day, 7 days a week, 365 days a year (including all holidays).

  • We are online and ready to help; in most cases we can connect you within minutes.

    PLEASE NOTE: For emergencies like difficulty breathing, trauma, and suspected poisoning please proceed immediately to an in-person emergency veterinary facility.

  • No, once you have completed your initial payment there are no additional fees.

  • WholeHeart Pet Virtual Vet is available worldwide.

  • Please check with your provider.

  • You can cancel at anytime.

ABOUT CHICKEN SOUP FOR THE SOUL WHOLEHEART PET MEMBERSHIP

ABOUT THE WHOLEHEART PET VIRTUAL VET TEAM

  • At WholeHeart Pet Virtual Vet, all our vets are licensed with at least 5 years of experience. You will always speak with a licensed veterinarian, rather than pet professionals, AI, chat bots or other non-licensed personnel.

  • Our veterinarians can give advice, educate and recommend over the counter remedies. Because our vets are virtual, a valid Veterinary Client Patient Relationship (VCPR) has not been established.  Most State Laws prohibit veterinarians from prescribing medication without a valid VCPR.

  • No, as our vets are on different shifts.

WHOLEHEART PET VIRTUAL VET CONNECTION QUESTIONS

  • The connection can take anywhere from 30 seconds to 1 minute. Please be patient and don’t hang up. If one of our Vets is helping someone else, there will be a message stating the Vet is unavailable. This is rare but it might happen on the odd occasion.

  • ItemVideo chatting does require a good WIFI or Cell Data connection. iPhone or Samsung 4 or greater work well with FaceTime. If you are having trouble, it is most likely your connection. We encourage you to ensure you have adequate connection and an updated phone for best results.description

  • Yes, this can be booked through our portal.

  • Our telehealth platform is secure and encrypted, ensuring your information stays confidential.

FOR ALL OTHER QUESTIONS:  Please contact our support team at wholeheartpetsupport@chickensoupforthesoul.com.  We respond to all emails within 24 business hours.

 

For emergencies like difficulty breathing, trauma, and suspected poisoning please proceed immediately to an in-person emergency veterinary facility.